TIMG Healthcare Information Management
Streamlined healthcare information management. Unlocking the full potential of the digital patient record.
TIMG HEALTHCARE INFORMATION MANAGEMENT
Improve patients outcomes with secure and easy access to digital health records
With over 20 years in the Information Management industry, TIMG delivers a new world of business efficiency and innovation with our end-to-end document management and digitisation solutions.
Working with Healthcare professionals across Australia, we are helping set the stage for a future where patient care is more efficient, precise, and ultimately, more successful.
Our partnership with InfoMedix shows our commitment to delivering real change within the healthcare industry with our secure storage, access, digitisation and record destruction solutions.
| Everything is trackable, viewable and accessible at all times.
Individual Active Files
Active Files retrieved yearly
Files delivered on time
Remote coding scans monthly
Benefits of the TIMG Healthcare solution
With an established track record in the Healthcare Industry, we provide our clients with secure and accredited medical records management solutions.
FASTEST RETRIEVAL TIMES
Time is critical to case management in the healthcare sector. This is why we offer a guaranteed off-site file retrieval time of less than 2 hours in metropolitan areas.
NO CALL CENTRES
Our operations and support staff are all based locally. With a national operations footprint, we have a reliable service capability ready to meet our client’s needs.
COALESCE™ – MANAGING OFFSITE FILES
As a TIMG client, you will have secure access to our purpose-built records management software, Coalesce™. Securely track, audit and manage your off-site records.
We offer a flexible digitisation service. With no minimums or locks on the number of collections per week, there’s no pressure to prepare for collections.
STORAGE FACILITIES IN EVERY STATE
With robust vulnerability management in place, all of our secure storage environments are constantly tested ensuring customer data is fully protected.
NO HIDDEN COSTS
Our rates come with no hidden costs. When you engage TIMG, you will know what you are paying for. Easily determine costings for budgeting purposes.
OWN FLEET OF VEHICLES
We own our fleet of vehicles Australia-wide, and all our drivers are TIMG employees. Our modern vehicles are satellite tracked 24/7.
We help clients accurately cull medical records to optimise their storage capacity and improve retrieval processes, saving them time and resources.
DESIGNED FOR HEALTHCARE
Secure Healthcare Profile to assist your workflow
Coalesce™ is the proprietary asset management, reporting and billing software of TIMG. We provide our clients with complimentary secure access to Coalesce™ via our online portal as the principal means by which they can order, track and report on their offsite asset holdings, including medical records, patient files, LTO data tapes, hard drives and any other media items stored with TIMG.
| An efficient document management system like Coalesce™ promotes better digital collaboration.
Quickly allocate a tracking barcode to your patient’s MRN and associated information.
Copy Admission and Theatre lists into a file selection wizard for fast retrieval.
We replicate your records room offsite and store files loose as you would.
See the history of every file, including all activity and users in one location.
Michelle – Director of Clinical Health Information Services
The Information Management Group has improved our ability to provide a complete clinical record at the point of care in a timely manner. They are responsive to our changing needs and provide practical solutions to increases in service demand and expectations. Their service delivery and customer relations are an asset to any organisation.
SECURITY AND COMPLIANCE
Good Information Management is impossible without good security
At TIMG, we work hard to ensure that our customers’ patient information remains secure and compliant. All TIMG staff are police-checked and security vetted. Our modern vehicles are company-owned and GPS-tracked, and our fixed premises are all security patrolled and CCTV monitored 24/7 365.
We employ stringent policies around quality, security and environment, which are non-negotiable in the organisation. Our accreditations are externally audited and internally tested regularly as part of that compliance.
| We treat your information the same way we treat our own.Sean Kays
Frequently asked questions about TIMG Healthcare Solutions
Once the patient is discharged from hospital or healthcare facility, all medical paperwork is compiled by the onsite records team/s and is prepared for collection by TIMG. The local TIMG branch will collect and transport all the records to our secure facilities for digitisation. You will be informed of the progress of the job along the way and next steps will be communicated when relevant to the scope of works being undertaken.
Digitising health records can improve the quality, accessibility and efficiency of health care delivery. A digital health chart can be easily stored, retrieved, updated and importantly, shared amongst clinicians, coders, other health care providers and platforms.
Using a well established automated workflow will enable direct access to digitised records, but only to approved users. Once your records are fully integrated with all relevant platforms, you will be able to manage secure and auditable communications between clinicians, coders and all other connected parties.
Ultimately, you decide who has access to your records. Only healthcare staff with approved security status (based on their roles and responsibilities) can access digital versions of scanned health records, including clinical coders who will be able to access records from any approved location.
Yes indeed. Our Active file storage is the perfect solution if you need a complete audit trail of individual files. It is ideal for both hospitals and law firms that require high frequency and fast turnaround file retrievals.
- Files are barcoded, tracked and stored individually – not by box
- Files are stored individually within our secure facilities
- No need to purchase archive cartons – we provide transport tubs
- Cheaper handling fees for retrieval, compared to retrieving files from boxes
- Use our online file culling tool to barcode and lodge new files into storage
Legally, you can securely destroy health records when they are no longer needed by following the best practices and standards for data disposal. For physical records, you should use a shredder or a professional service that can guarantee the complete destruction of the documents. We offer secure destruction services, which are carried out under strict supervision and by our Certification and Compliance accreditations. Upon completing the destruction job, you will be issued a Certificate of Destruction, which is legally binding and verifiable.
TIMG will create a unique barcode sequence which our representative will attach to your document package at the time of collection. This barcode will be scanned at both the collection and delivery locations with both actions signed by the sender and the recipient respectively. By attaching these barcodes to individual files or archive boxes, we are able to live reporting on all items in transit or storage with us via our secure online portal.
Records Managers in the medical sector, know all too well, the chaos that ensues around mishandled or misplaced patient files and data. Because your records and filing environments are dynamic spaces – the need for vigilance, training, and maintenance is always necessary. We understand this. When you team up with TIMG, we consult with you to provide real and measurable benefits that will improve the way you do business. As your one-stop-shop in document management solutions, we give careful time and consideration to how best to provide our services – no matter volume, document type, product or service.