Frequently asked questions

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About TIMG the company

Explain Cloud Solutions

Explain Digitisation and Conversion

Explain Document and Tape Storage

TIMG

About TIMG

Firstly our people, they are “our people” not contractors. Our delivery teams are fully trained in security and customer service. Secondly, information management is what we do. Your records are safe with TIMG and your records are handled by professionals. We are not a courier company, so records do not travel with general freight and they are secure throughout the transportation chain. Thirdly, our systems and bespoke software, gives us the ability to deliver robust performance every time and help streamline your archiving activities. Lastly, we are constantly improving and making sure we offer the most up-to-date solutions for any of your records management requirements.

  • ISO 9001 Quality Management Accredited
  • ISO 14001 Environmental Management Accredited
  • ISO 27001 Information Security Management Accredited
  • Click here to see our full list of Accreditations

Businesses now, more than ever, need to control personal data and show they are using best practice to manage this data. Most self-store solutions do not meet the litmus test of ‘best practice’.

We do not. We maintain full integrity of the process from pick up to delivery by using our own fully trained and vetted employees.

Yes we do. We have branches in every State and Territory across Australia. Click here to let us know more about your requirements and needs.

Cloud Solutions

About our Cloud Solutions

Definitely. Your data is securely stored in a remote backup server hosted within a corporate data centre using military-level encryption employed by most multi-national banks that require a high level of security.

All of your data is 256-bit encrypted and compressed before being uploaded and stored on your backup server through a secure SSL channel. Encryption and decryption will only be done on your machine with the user’s password, which will not be transmitted during uploading and downloading. Therefore, nobody else can read the files – not even us.

Each time a back up is run our backup server generates a report and emails you.

Our online backup supports essentially all common operating systems and databases, including Windows, Linux, Mac, NetWare, UNIX, Microsoft Exchange Server, Microsoft SQL Server, IBM Notes/Domino, Oracle and MySQL.

Enquire about our DR technologies, designed for enterprise. We can mirror your network and start your servers at our remote data centre, enabling your business to keep on running – even if your office is wiped out.

Our online backup solutions will copy your data to another hard drive and express ship it direct to your chosen address. Alternatively, you can download your data from our secure login page.

Digitisation and Conversion

About our Digitisation and Conversion Services

Yes, we can manage your project! We are a specialist single source partner. We DO NOT employ the services of sub contractors, instead we will take responsibility for all logistics, digitisation, data extraction and delivery as a managed service. Our comprehensive experience in this arena is unmatched in the Information Management sector.

Since 1999 we’ve built systems and processes to help our customers regain control of their archiving. Our software allows you to catalogue directly, therefore doing away with cumbersome spreadsheets. Everything from ordering products to archive requests can be done online, saving time and money.

Scanning can take place either off site (at a TIMG facility) or on site. While our facility is highly secure, if your business policies demand that documents cannot leave your premises, our scanning operator(s) can bring the equipment to you and scan from your offices.

By all means. We provide scanning services because many businesses find scanning their documents a cumbersome process. Additionally, most businesses only have access to lower grade scanners, which add a great deal of time and complexity to the process.

We use high-speed scanners and intelligent software to process documents. Our team is also trained in both the scanning process and the relevant document preparation steps required – ensuring you get the best results. This way your staff can stick to the areas of the business that matter most.

Certainly. We are happy to collect index data for your documents to assist in filing them or searching them later. Much of this can be done automatically and where this is not possible, our data entry team will capture this manually on a per document basis. We can then provide this index data in an Excel file, CSV or any other format required.

Document and Tape Storage

About Document and Tape Storage

Since 1999 we’ve built systems and processes to help our customers regain control of their archiving. Our software allows you to catalogue directly, therefore doing away with cumbersome spreadsheets. Everything from ordering products to archive requests can be done online, saving time and money.

We do not. We maintain full integrity of the process from pick up to delivery by using our own fully trained and vetted employees.

Possibly, yes – however, it is important to note that with the new privacy legislation in place, organisations that do use self-storage facilities, may not be fulfilling their legal obligations. We are happy to look at all options and come up with the best value proposition for our customers.

There are a number of risks to your business by doing this. Firstly if for whatever reason you could not gain access to your site, you will not be able to instigate your DR plans.

Secondly if someone loses the tapes on the way home or their home is broken into, you may lose all the data compromising your entire business.

Lastly you are putting the responsibility of managing your mission critical data to your staff; is that fair to them?

All of our vaults are temperature and humidity-controlled. They are also equipped with Very Early Smoke Detection Apparatus (VESDA) and gas fire suppression systems in the unlikely event of a fire.