Halfpennys Lawyers finds an information management solution perfectly aligned with its business philosophy.
Halfpennys Lawyers in Darwin, unhappy with the service they were receiving from a local Information Management company, contacted TIMG in search of a reliable and secure document management solution.
Halfpennys Lawyers is one of Darwin’s oldest law firms. Richard Henschke, co-principal of Halfpennys Lawyers is a respected practitioner in commercial law, adoption, and wills and estate planning and has been practicing law for more than 43 years, forty-one of which has been in Darwin.
After years of self-managing the firm’s vast records archive, Richard and his staff became frustrated as the business grew and their active file volumes became increasingly challenging to keep in order. Halfpennys decided to engage an Information Management provider in Darwin hoping to ease the day-to-day stress and frustration of managing an ever-growing active file and document archive.
Sadly, over time this arrangement revealed a service provider who was not responsive. Something needed to be done, and Richard decided to contact TIMG to discuss his situation. Close enough was no longer good enough for Richard.
When TIMG arrived in Darwin in 2011, the challenge was establishing our business based on the provision of reliable Information Management solutions and professional customer service. With the support of the national TIMG business behind them, our team in Darwin set about offering potential clients Information Management solutions designed to improve their business outcomes. Key to this approach is the ability to listen to a client’s needs, and this was indeed the case when we met with Richard Henschke to discuss his document management needs.
After listening to and understanding the operational needs of the Halfpennys team, we were able to help Richard transition his records from his previous provider to the TIMG warehouse with as little disruption to his business as possible. We set up a document storage and retrieval solution that has gone on to free up the Halfpennys team while enhancing their compliance and security strategy in relation to the storage of confidential client records.
Halfpennys Lawyers and TIMG share a healthy regard for meaningful client relationships where the real value is found between people working for and with each other.
TIMG continues to surprise us. Nothing is too much trouble. TIMG never say ‘that is not possible’. TIMG offer solutions and services that are innovative and responsive.