Secure offsite document storage
We collect, track, store and deliver

Our secure storage solutions represent real value when combined with our commitment to service.

Secure and efficient off-site storage solutions for your physical files and document boxes. Matched with our advanced yet user-friendly software, you can access your complete inventory online to easily catalogue, retrieve, digitise and destroy your documents on demand.

Availaible across Australia, including Melbourne, Sydney, Perth, Darwin, Hobart, Adelaide and Brisbane. 

Keep your sensitive data and important documents safe.

Dedicated Account Manager

Talk directly to your local operations team every time, even after-hours

Urgent retrieval and delivery

2 hours guaranteed turnaround for all metro sites – 24/7, 365 days a year

Online Tracking Software

Complimentary, secure and developed in-house with over 200 functions

Compliance and Standards

Operations certified and compliant with the highest Industry standards

Offsite document storage anywhere in Australia. Store your documents securely at one of our offsite facilities

Offsite document storage anywhere in Australia 

Store your documents securely at one of our offsite facilities 

  • Manage and access your documents 24/7 with our complimentary software 
  • Reduce the hassles – we collect, track, store and deliver 
  • Save time and money for your staff with our document management system
  • Once stored offsite – we guarantee easy and prompt access  
Mark Lawrence TIMG Branch Manager - New South Wales


“My team and I are proud of the service level we provide to our clients. Our job is to ensure all Security protocols are followed based on our Certified Compliances and by doing so, we provide our clients with a confidence and trust in our services. No contractors are engaged by TIMG. Only permanent employees from the TIMG team will attend your site, transport your media and securely store all your sensitive items at our state-of-the-art secure storage facilities.”

Mark Lawrence
TIMG Branch Manager – New South Wales
Active file (loose file/open file) storage is the perfect solution if you need a complete audit trail of individual files. It is ideal for Hospitals and Law Firms that require high frequency and fast turnaround file retrievals.

Active File Storage

Active file (loose file/open file) storage is the perfect solution if you need a complete audit trail of individual files. It is ideal for Hospitals and Law Firms that require high frequency and fast turnaround file retrievals.

  • Files are barcoded, tracked and stored individually – not by box 
  • Files are stored individually within our secure facilities 
  • No need to purchase archive cartons – we provide transport tubs 
  • Cheaper handling fees for retrieval, compared to retrieving files from boxes 
  • Use our online file culling tool to barcode and lodge new files into storage
TIMG leads the way in Active file management. Our systems and processes have been designed to replicate a records room and to maximise value for our clients particularly medical record storage.


“TIMG leads the way in Active file management. Our systems and processes have been designed to replicate a records room and to maximise value for our clients. I have found that by adopting our clients needs and coupling it with our software system, we can capture, track and return items with full visibility at any time. Minimising the points of potential error has enabled TIMG staff to store and deliver records to our clients in an expedient manner when our clients require them urgently, any time – day or night.”

Sean Kays
TIMG Regional Manager – QLD and WA

The solution step by step

Barcodes for boxes/files supplied

Prior to collection, TIMG will provide you with a set of unique barcode stickers. By attaching these to indivdual files or Archive boxes, you will ensure quick and easy identification of items in storage with us via our secure online portal.

Documents/Boxes collected

When ready, we will collect your documents/boxes from your premises and will transport these in TIMG fleet vehicles which are satellite tracked and monitored. We do not employ the services of third party couriers.

Files catalogued

Your files, documents and boxes will be visisble on Coalesce, our proprietary asset management, reporting and billing software. We will follow your file naming convention thus allowing you to easily identify your documents in storage with us.

Files available online 24/7

Our Operations teams are are on call 24/7 and will process and deliver your documents and media wenever needed. We understand the importance of business continuity and the proper management of information.

Destruction at end of lifespan

TIMG’s document destruction service is dedicated to keeping your business safe from any security threats resulting from discarded information. We provide a range of services for document destruction, from onsite secure bins through to bulk destruction of documents and records.

Need help managing your documents?

Talk to one of our friendly local experts
on 1800 464 360

With locations all over Australia including Canberra, Perth, Sydney,
Melbourne and Brisbane.

Questions & Answers

Some commonly asked questions about off-site document storage.

Firstly our people, they are “our people” not contractors. Our delivery teams are fully trained in security and customer service. Secondly, information management is what we do. Your records are safe with TIMG and your records are handled by professionals. We are not a courier company, so records do not travel with general freight and they are secure throughout the transportation chain. Thirdly, our systems and bespoke software, gives us the ability to deliver robust performance every time and help streamline your archiving activities. Lastly, we are constantly improving and making sure we offer the most up-to-date solutions for any of your records management requirements.

Possibly, yes – however, it is important to note that with the new privacy legislation in place, organisations that do use self-storage facilities, may not be fulfilling their legal obligations. We are happy to look at all options and come up with the best value proposition for our customers.

Not at all. Our software is able to handle any existing barcode. We simply import the data and scan away under the existing barcode. This makes any transition seamless, efficient and fast.

We use unmarked vehicles for security reasons. Each vehicle is satellite tracked, managed and owned by TIMG to ensure service schedules are adhered to, reducing risk and breakdowns. We are not a courier company, so records do not travel with general freight; they are secure through the transportation chain.