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Secure offsite document and records storage
We collect, track, store and deliver
Our secure offsite document and records storage solutions represent real value when combined with our commitment to service.
Secure and efficient off-site storage solutions for your physical files and document boxes. Matched with our advanced yet user-friendly software, you can access your complete inventory online to easily catalogue, retrieve, digitise and destroy your documents on demand.
We offer secure document storage across Australia, including Melbourne, Sydney, Canberra, Perth, Darwin, Hobart, Adelaide and Brisbane.
Discover how we tailor solutions for your industry
Keep your sensitive data and important documents safe.
Dedicated Account Manager
Talk directly to your local operations team every time, even after-hours
Urgent retrieval and delivery
2 hours guaranteed turnaround for all metro sites – 24/7, 365 days a year
Online Tracking Software
Complimentary, secure and developed in-house with over 200 functions
Compliance and Standards
Operations certified and compliant with the highest Industry standards
Secure Offsite document and records storage anywhere in Australia
Store your documents securely at one of our offsite facilities
- Seamlessly manage and access your documents around the clock using our cutting-edge, complimentary software.
- Streamline your operations and eliminate the hassles as we expertly collect, track, store, and deliver your documents.
- Empower your staff by saving time and reducing costs with our comprehensive document management system.
- Once stored offsite – we guarantee easy and prompt access.
“My team and I are proud of the service level we provide to our clients. Our job is to ensure all Security protocols are followed based on our Certified Compliances and by doing so, we provide our clients with a confidence and trust in our services. No contractors are engaged by TIMG. Only permanent employees from the TIMG team will attend your site, transport your media and securely store all your sensitive items at our state-of-the-art secure storage facilities.”
Mark Lawrence
TIMG Branch Manager – New South Wales
Active File Storage
Active file (loose file/open file) storage stands as the quintessential choice for maintaining a comprehensive audit trail of individual files. Specifically tailored for Hospitals and Law Firms, this system excels in delivering high-frequency and swift file retrievals.
- Each file is meticulously barcoded, tracked, and stored on its own, ensuring a streamlined process that negates the need for box storage.
- Our secure facilities house these files individually, providing added peace of mind.
- We simplify the process by supplying transport tubs, eliminating the expense of archive cartons.
- Enjoy the cost-effective advantage with our lower handling fees for individual file retrieval, a stark contrast to the costlier box retrieval method.
- Use our online file culling tool to barcode and lodge new files into storage
“TIMG leads the way in Active file management. Our systems and processes have been designed to replicate a records room and to maximise value for our clients. I have found that by adopting our clients needs and coupling it with our software system, we can capture, track and return items with full visibility at any time. Minimising the points of potential error has enabled TIMG staff to store and deliver records to our clients in an expedient manner when our clients require them urgently, any time – day or night.”
Sean Kays
TIMG Regional Manager – QLD and WA
The document storage solution step-by-step
Barcodes for boxes/files supplied
Prior to collection, TIMG will provide you with a set of unique barcode stickers. By attaching these to individual files or Archive boxes, you will ensure quick and easy identification of items in storage with us via our secure online portal.
Documents/Boxes collected
When ready, we will collect your documents/boxes from your premises and will transport these in TIMG fleet vehicles which are satellite tracked and monitored. We do not employ the services of third party couriers.
Files catalogued
Your files, documents and boxes will be visible on Coalesce, our proprietary asset management, reporting and billing software. We will follow your file naming convention thus allowing you to easily identify your documents in storage with us.
Files available online 24/7
Our Operations teams are on call 24/7 and will process and deliver your documents and media whenever needed. We understand the importance of business continuity and the proper management of information.
Destruction at end of lifespan
TIMG’s document destruction service is dedicated to keeping your business safe from any security threats resulting from discarded information. We provide a range of services for document destruction, from onsite secure bins through to bulk destruction of documents and records.
Need help managing your documents?
Talk to one of our friendly local experts
on 1800 464 360
Melbourne and Brisbane.
Complete your information puzzle…
Questions & Answers
Some commonly asked questions about off-site document storage.
Firstly our people, they are “our people” not contractors. Our delivery teams are fully trained in security and customer service. Secondly, information management is what we do. Your records are safe with TIMG and your records are handled by professionals. We are not a courier company, so records do not travel with general freight and they are secure throughout the transportation chain. Thirdly, our systems and bespoke software, gives us the ability to deliver robust performance every time and help streamline your archiving activities. Lastly, we are constantly improving and making sure we offer the most up-to-date solutions for any of your records management requirements.
Possibly, yes – however, it is important to note that with the new privacy legislation in place, organisations that do use self-storage facilities, may not be fulfilling their legal obligations. We are happy to look at all options and come up with the best value proposition for our customers.
Not at all. Our software is able to handle any existing barcode. We simply import the data and scan away under the existing barcode. This makes any transition seamless, efficient and fast.
We use unmarked vehicles for security reasons. Each vehicle is satellite tracked, managed and owned by TIMG to ensure service schedules are adhered to, reducing risk and breakdowns. We are not a courier company, so records do not travel with general freight; they are secure through the transportation chain.
To retrieve a physical file or archive box from TIMG storage, you can either call your local Operations team or use the secure online portal to log into your TIMG account and submit a pickup or delivery request through Coalesce, our custom DMS. Additionally, our Scan-on-Demand service allows us to scan and upload a digital copy of your requested document directly to your Coalesce customer account, providing a time-efficient solution while maintaining the security and accessibility of your records.