Secure offsite document storage
We collect, track, store and deliver
Our secure storage solutions represent real value when combined with our commitment to service.
Secure and efficient off-site storage solutions for your physical files and document boxes. Matched with our advanced yet user-friendly software, you can access your complete inventory online to easily catalogue, retrieve, digitise and destroy your documents on demand.
Available across Australia, including Melbourne, Sydney, Canberra, Perth, Darwin, Hobart, Adelaide and Brisbane.
Discover how we tailor solutions for your industry
Keep your sensitive data and important documents safe.
Offsite document storage anywhere in Australia
Store your documents securely at one of our offsite facilities
- Manage and access your documents 24/7 with our complimentary software
- Reduce the hassles – we collect, track, store and deliver
- Save time and money for your staff with our document management system
- Once stored offsite – we guarantee easy and prompt access
“My team and I are proud of the service level we provide to our clients. Our job is to ensure all Security protocols are followed based on our Certified Compliances and by doing so, we provide our clients with a confidence and trust in our services. No contractors are engaged by TIMG. Only permanent employees from the TIMG team will attend your site, transport your media and securely store all your sensitive items at our state-of-the-art secure storage facilities.”
TIMG Branch Manager – New South Wales
Active File Storage
Active file (loose file/open file) storage is the perfect solution if you need a complete audit trail of individual files. It is ideal for Hospitals and Law Firms that require high frequency and fast turnaround file retrievals.
- Files are barcoded, tracked and stored individually – not by box
- Files are stored individually within our secure facilities
- No need to purchase archive cartons – we provide transport tubs
- Cheaper handling fees for retrieval, compared to retrieving files from boxes
- Use our online file culling tool to barcode and lodge new files into storage
“TIMG leads the way in Active file management. Our systems and processes have been designed to replicate a records room and to maximise value for our clients. I have found that by adopting our clients needs and coupling it with our software system, we can capture, track and return items with full visibility at any time. Minimising the points of potential error has enabled TIMG staff to store and deliver records to our clients in an expedient manner when our clients require them urgently, any time – day or night.”
TIMG Regional Manager – QLD and WA
The solution step by step
Barcodes for boxes/files supplied
Prior to collection, TIMG will provide you with a set of unique barcode stickers. By attaching these to individual files or Archive boxes, you will ensure quick and easy identification of items in storage with us via our secure online portal.
When ready, we will collect your documents/boxes from your premises and will transport these in TIMG fleet vehicles which are satellite tracked and monitored. We do not employ the services of third party couriers.
Your files, documents and boxes will be visible on Coalesce, our proprietary asset management, reporting and billing software. We will follow your file naming convention thus allowing you to easily identify your documents in storage with us.
Files available online 24/7
Our Operations teams are on call 24/7 and will process and deliver your documents and media whenever needed. We understand the importance of business continuity and the proper management of information.
Destruction at end of lifespan
TIMG’s document destruction service is dedicated to keeping your business safe from any security threats resulting from discarded information. We provide a range of services for document destruction, from onsite secure bins through to bulk destruction of documents and records.
Need help managing your documents?
Talk to one of our friendly local experts
on 1800 464 360
Melbourne and Brisbane.
Complete your information puzzle…
Document Scanning & Digitisation
Experience a new world of business efficiency and innovation with our end-to-end document management and digitisation solutions
Our tailored document management solutions include a prepaid document archiving solution which will allow you to perform as much or as little archiving as you need.
Filing and Storage Solutions
Is your office filing system in need of an overhaul? Our Filing Solutions can certainly help you redefine how you manage your hard copy records.
Questions & Answers
Some commonly asked questions about off-site document storage.
Firstly our people, they are “our people” not contractors. Our delivery teams are fully trained in security and customer service. Secondly, information management is what we do. Your records are safe with TIMG and your records are handled by professionals. We are not a courier company, so records do not travel with general freight and they are secure throughout the transportation chain. Thirdly, our systems and bespoke software, gives us the ability to deliver robust performance every time and help streamline your archiving activities. Lastly, we are constantly improving and making sure we offer the most up-to-date solutions for any of your records management requirements.
Possibly, yes – however, it is important to note that with the new privacy legislation in place, organisations that do use self-storage facilities, may not be fulfilling their legal obligations. We are happy to look at all options and come up with the best value proposition for our customers.
Not at all. Our software is able to handle any existing barcode. We simply import the data and scan away under the existing barcode. This makes any transition seamless, efficient and fast.
We use unmarked vehicles for security reasons. Each vehicle is satellite tracked, managed and owned by TIMG to ensure service schedules are adhered to, reducing risk and breakdowns. We are not a courier company, so records do not travel with general freight; they are secure through the transportation chain.