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Document storage

Document storage

Secure and efficient off-site storage solutions for your physical files and document boxes. Matched with our advanced yet user-friendly software, you can access your complete inventory online to easily catalogue, retrieve, digitise and destroy your documents on demand.

Offsite Document Storage Anywhere in Australia

At TIMG, we are passionate about keeping your data safe. The best time to implement a proper privacy and storage process is now. 

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Store your documents off site with TIMG:

  • Manage and access your documents 24/7 with our complimentary software
  • Reduce the hassles – we collect, track, store and deliver
  • Save time and money for your staff
  • Retrieve your documents on demand

As your perfectly matched partner, we’ll take the stress out of storing and managing your information – delivering you true business efficiency.

Watch our video about the life of an invoice:

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Accreditations and Compliance

TIMG’s operations and systems are certified to the highest standards in the industry. Click here to read about our certifications.

 

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Client Feedback

“The service is wonderful and the online system is great – it’s so detailed! Our contact is very helpful
and gets straight to the point, doing everything immediately. I also appreciated Tim coming in to show
us how to use the Coalesce system. The face-to-face customer service is exceptional and very
professional. I’d give 101 out of 100!”

Telecommunications Company, South Australia

“The Service Representatives are very polite and helpful. One even organised our boxes, made a list
of what was being stored, then sorted a new solution. I appreciate the great customer service
TIMG provides, the follow-ups are fantastic!”

Officer, Australian Health Governing Council

 

Documents stored off site with TIMG receive the utmost protection. The following state-of-the-art features are standard across all our facilities:

Main features and benefits

  • CCTV cameras in strategic locations recording all movement 24/7, 365 days a year
  • Constructed from masonry and steel with intruder-resistant perimeter fencing
  • Early Suppression Fast Response (ESFR) sprinkler systems
  • Environmentally-controlled with fire protection
  • Located away from heavy industry and areas prone to flooding
  • Located relative to CBDs to meet all disaster recovery, audit, compliance and regulatory requirements
  • Operated by security-vetted, permanent employees. No contractors or casuals.
  • Restricted access control – not just on the outside, but all throughout the site
  • Security and intrusion detection along with motion detection

Document storage services

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We track every movement of each document, file and carton in our storage, while capturing full archival history. This ensures optimum control and a comprehensive audit trail for all transactions.

Features and benefits:

  • Urgent retrieval and delivery turnaround of 2 hours guaranteed within metro sites – 24 hours a day, 365 days a year.
  • Barcoding of individual files resulting in a full audit trail, cheaper retrievals and no requirement to purchase boxes.
  • No call centres – talk directly to your dedicated local operations team every time, even after-hours.
  • Secure online box/file tracking software developed in-house with over 200 functions.
  • Operations certified and/or compliant with the highest standards. View accreditations and standards.
  • Document Storage, as well as our other services, is available all over Australia, including Melbourne, Sydney, Perth and Brisbane View locations.

Watch the following video to see our facilities:

Active file storage

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Active file (loose file/open file) storage is the perfect solution if you need a complete audit trail of individual files. It is ideal for organisations that require high frequency and fast turnaround of file retrievals, such as hospitals and law firms.

© Copyright 2017, The Information Management Group