TIMG for Public Sector

Secure Information Management for Public Sector Agencies

Helping Australian government agencies meet legislation, policy and compliance obligations, streamline security access, and manage records across the full information lifecycle.

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TIMG FOR PUBLIC SECTOR

Managing security, governance, risk, compliance solutions across the public sector information management lifecycle

As a trusted, accredited, and fully compliant provider supporting over 15,000 organisations across Australia and New Zealand, TIMG delivers public sector information management solutions that ensure government agencies manage, protect, and transform their information with confidence.

| TIMG provides secure, compliant records management for government agencies, combining strong GRC frameworks with reliable service.

| 1.4M+

Files digitised yearly to support audit readiness

| 200K+

Files sentenced yearly to strengthen compliance

| 6.5M+

Archive boxes secured for long-term compliance

| 99%

On-time delivery against public-sector SLAs

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TIMG is ISO27001 Accredited for Public Sector Information Management
TIMG is ISO9001 Accredited for Public Sector Information Management
TIMG is ISO14001 Accredited for Public Sector Information Management
TIMG is ISO45001 Accredited for Public Sector Information Management
TIMG is AICPA SOC2 Type 2 Accredited for Public Sector Information Management
TIMG is PCIDSS for physical security compliant for Public Sector Information Management

SEE ALL ACCREDITATIONS AND COMPLIANCES

PUBLIC SECTOR INFORMATION MANAGEMENT CHALLENGES

Managing sensitive information in complex, regulated environments

Government agencies manage highly sensitive information subject to FOI obligations, the Privacy Act 1988, and Privacy Impact Assessments, all across long lifecycles and increasingly complex regulatory and operational environments.

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Data Sovereignty

Managing data location, classification and secure storage require Australian-based infrastructure with robust security controls and chain-of-custody documentation.

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Data Lifecycle Compliance

Meeting regulatory requirements across creation, access, storage and disposal demands defensible processes with documented governance and audit readiness at every stage.

timg public sector information management icon showing legacy systems and silos

Legacy Systems and Silos

Fragmented systems and records limit whole-of-agency information management, creating challenges for integration whilst maintaining security and compliance.

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Information Governance

Clear governance supports compliance and transparency. Structured frameworks ensure information is managed securely and in accordance with legislative obligations.

TIMG INFORMATION GOVERNANCE APPROACH

A structured framework for managing information governance, risk, compliance and lifecycle management

TIMG delivers end-to-end information management solutions tailored to Australian public sector needs. Our services reduce risk, improve compliance outcomes and support digital transformation with auditability at every stage.

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END-TO-END PUBLIC SECTOR INFORMATION MANAGEMENT

Supporting secure, governance and compliance together with accessible government information

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Compliance

  • Information Governance and Consultancy
  • Records Management Lifecycle Services
  • Secure Records Destruction
  • Accreditations and Security Standards
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Secure Storage and Retrieval

  • Offsite Records Storage
  • Vault and High-Security Storage
  • Coalesce™ Document Management Portal
  • Role-based access controls
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Digital Access and FOI Enhancements

  • Document Scanning and Digitisation
  • Scan-on-Demand for Secure Digital Access
  • FOI/RTI document preparation & redaction support
  • Hybrid mail solutions
Header image showing the category of Disaster Recovery and Continuity for the public sector, Managed Cloud Backup and Disaster Recovery, Secure Off-site Backup Tape and Digital Media Storage, BC/DR Consulting, Planning and Testing, • Government disaster recovery solutions, Public sector business continuity services, Disaster recovery for government agencies, Business continuity for local authorities, Federal disaster recovery planning, Municipal IT disaster recovery, Government continuity of operations plan, Public sector resilience strategy, Secure DR solutions for government, Government cloud resilience platform,

Disaster Recovery and Continuity

  • Managed Cloud Backup and Disaster Recovery
  • Secure Off-site Backup Tape and Digital Media Storage
  • BC/DR Consulting, Planning and Testing

GOVERNANCE, SECURITY & STANDARDS

Secure and compliant public sector information management

At TIMG, quality, security and environmental responsibility are our top priorities, and we adhere to strict policies and standards. We regularly undergo external audits and internal testing to ensure ongoing compliance.

visit trust centre
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Accreditations and Compliance

TIMG’s operations are certified and compliant with the highest Australian and international information management standards including ISO 27001, ISO 9001, ISO 14001, SOC 2 Type II, PCI-DSS and ISO 15489 for records management.

Secure Facilities

We continuously test and monitor our secure environments so your information is fully protected. All TIMG facilities and data centres are in Australia, ensuring government information remains subject to Australian privacy laws and regulatory oversight.
timg offsite tape and document storage secure staff

Staff Security and Clearances

All TIMG employees have been reference checked and vetted by the Australian Federal Police and our Government Team all hold current Australian Security Vetting Agency (AGSVA) Clearances.

GOVERNMENT AGENCIES WE SUPPORT

We are a trusted partner in public sector information management

TIMG supports government agencies with secure, compliant information management across the information lifecycle.

Logo that shows TIMG supports the Public Record Office Victoria
Logo that shows TIMG supports the NSW Government State Archives and Records
Logo that shows TIMG supports the Tasmanian Government
Logo that shows TIMG supports the Government of Western Australia
Logo that shows TIMG supports the Government of South Australia Department of the Premier and Cabinet
Header image for the Federal Government supports by TIMG, Large-scale information volumes, Cross-agency collaboration, High-classification data

Federal Government

  • Large-scale information volumes
  • Cross-agency collaboration
  • High-classification data
timg image header for Australian state government information management solutions

State Government

  • Legislative records
  • Infrastructure and planning documents
  • Whole-of-government financial records
Header image for the Local Councils supports by TIMG, Citizen records, Planning, permits, and compliance, Long retention with limited resources,

Local Government

  • Citizen records
  • Planning, permits, and compliance
  • Long retention with limited resources
Header image for the Government Agencies and Regulators supports by TIMG, Evidence integrity, Audit trails, Secure external sharing

Agencies and Regulators

  • Investigation briefs and evidence bundles
  • Audit trails
  • Secure external sharing

RECORDS AND COMPLIANCE SOLUTIONS

End-to-end records and information lifecycle management

TIMG provides records management solutions for government and public sector organisations to support compliant, secure and efficient management of records across their lifecycle. We have a vast array of digitisation equipment, personnel and resources available, enabling us to upscale and downscale as per project requirement and deliverables.

✔ Faster retrieval ✔ Reduced operational risk ✔ Better governance

dicusss your Records management strategy
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Secure Offsite Records Storage

Records Cataloguing and Sentencing
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Active File Storage Solutions
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Secure Vault Storage Solutions

DIGITAL TRANSFORMATION SOLUTIONS

Fully managed digital transformation solutions for the public sector

Our digitisation specialists provide advice on secure, cost-effective document scanning and digitisation solutions, helping public sector agencies transition from paper to digital. TIMG employees are all highly skilled personnel with experience in logistics, records handling, document preparation, digitisation, quality assurance, and project management.

Request a Digitisation Consultation
TIMG Secure Document Digistation and Scanning for Healthcare. Secure Scanning of Patients records and Hospital, Medical and Healthcare files. Healthcare Information Management solutions. Australia-wide including Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perth, Hobart and Darwin. hospital records management. health records and information management. Best records storage for healthcare. Records storage for healthcare Australia. Medical record storage companies. online medical record storage. medical file storage company. Medico Legal Scanning. Digitisation and Scanning Student records, Digitisation for the Education industry

Document Scanning and Digitisation
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Micrographics Digitisation
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Scan-on-Demand Services
TIMG - Digital mailroom solution. Document Digitisation, secure document production

Digital Mailroom Processing Services

DATA PROTECTION AND CONTINUITY SOLUTIONS

Protecting government data while ensuring continuous access

Keep your agency’s information secure, compliant, and accessible. Our solutions range from Veeam cloud backup and disaster recovery to certified destruction to protect data and ensure continuity.

Talk to a Compliance Specialist
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Veeam Cloud Backup Services
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Backup Tape Storage Services

Secure Document Shredding Services
TIMG Secure eWaste Data Destruction Australia

Secure Digital Media Destruction

OPERATIONAL EFFICIENCY SOLUTIONS

Secure print and document production for sensitive information

We help public sector agencies streamline the production and distribution of sensitive documents. Through secure print services, data processing and mailroom consolidation, we enable efficient workflows, reliable communications and compliant handling of information.

Request a Public Sector Print Assessment
TIMG Secure Document Production. Legal printing, binding, copying, scanning digitisation services Australia wide.

Confidential Document Production
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Secure Data Processing Services
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Managed Print Room Services

Government Legislation Printing

PUBLIC SECTOR ICT PROCUREMENT SOLUTIONS

Reliable ICT solutions for government agencies

TIMG delivers secure and compliant ICT procurement as part of a broader Public Sector Information Management offering, purpose built for government and public sector organisations. TIMG is on the accredited list for the NSW Government ICT Services Scheme as a Registered and Advanced Registered Supplier, and is a DTA approved software supplier.

|  We supply fit-for-purpose ICT equipment, including laptops, monitors and document scanners, aligned to whole-of-government standards and existing IT environments, supporting agencies with procurement-ready solutions.

Request an ICT Consultation
explore our ICT services
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THE TIMG DIFFERENCE

Secure, end-to-end information management tailored to the needs of public sector agencies.

Built on ISO-certified frameworks and proven government experience, our Public Sector Information Management solutions support compliance, protect sensitive information, and ensure records remain accessible, defensible and resilient across their full lifecycle.

Regulatory Compliance and Audit Readiness icon, Meets Privacy Act, FOI requirements and records regulations for State and Territory governments,

Regulatory Compliance and Audit Readiness

Meets Privacy Act, FOI requirements and records regulations for State and Territory governments.

Secure Data Protection and Sovereignty icon, Protects sensitive information through Australian infrastructure, certified security controls and documented chain of custody,

Secure Data Protection and Sovereignty

Protects sensitive information through Australian infrastructure, certified security controls and documented chain of custody.

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Defensible Records Management Services

Full lifecycle management with traceable and auditable disposal processes for government records.

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Digital Transformation and Easy Accessibility

Digitisation, metadata capture and search capabilities accelerate FOI responses and information access.

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Operational Efficiency and Managed Services

Reduce staff workload through managed mailroom, storage and retrieval service solutions.

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Business Continuity and Disaster Resilience

Secure storage and backup solutions ensure continuous information availability and disaster recovery.

Proven Government Experience and Trust icon, Trusted by agencies and councils for secure, compliant information handling and management.

Proven Government Experience and Trust

Trusted by agencies and councils for secure, compliant information handling and management.

Integrated Information Governance Framework icon, Enforces policies, access controls and metadata standards across all records and systems.

Integrated Information Governance Framework

Enforces policies, access controls and metadata standards across all records and systems.

CUSTOMERS STORIES

The DCS finds a reliable supplier

The unassuming file cover can be a powerful tool in the management of client information. The Records Management Unit at the South Australian Department for Correctional Services, had for a long time, managed client files that were in a constant state of degradation. 

read the story
Customer Success story image for the Government of South Australia Department of Correctional Services, Public Sector Information Management by TIMG,
PUBLIC SECTOR INDUSTRY EXPERTS

Work With a Trusted Public Sector
Information Management Partner

Legacy records, digital transition, data protection or audit support – our team can help.

Click here or call 1800 464 360 for Public Sector Information Management services across Australia including Melbourne, Sydney, Perth, Brisbane, Adelaide, Hobart, Canberra and Darwin.

Request a Consultation

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FAQs

Frequently asked questions about TIMG Public Sector Information Management Solutions

TIMG is certified under several international standards, including:

  • ISO 27001 for Information Security Management
  • ISO 9001 for Quality Management
  • ISO 14001 for Environmental Management
  • ISO 45001 for Occupational Health and Safety
  • ISO 15489 Records Management Compliant
  • ISO 30300 Management Systems for Records Compliant

These certifications ensure that TIMG maintains high standards in information security, quality assurance, environmental responsibility, and workplace safety.

At TIMG, managing information is a serious business. We have robust systems and the right certifications. TIMG holds ISO 27001, SOC 2 and PCI-DSS accreditations, and our facilities operate under 24/7 security monitoring. Federal police-checked staff handle all collections and deliveries across Australia, and our offsite storage, digitisation, cloud backup and certified destruction services are all designed to work together as a seamless, auditable chain.

Yes. TIMG provides end-to-end services, from digitisation and secure storage to managed print and mailroom operations, and certified destruction. We ensure legal documents are securely stored, accessible, and compliant throughout their lifecycle.

Accessibility and security aren’t opposing forces and TIMG delivers both.

We offer:
• Secure storage facilities across Australia
• Document scanning that creates fully searchable electronic records
• Online portals for network-wide access to documents
• Encrypted cloud backups and managed tape storage

Whether your team needs a file retrieved in minutes or a full digital migration, we have the infrastructure to make it happen compliantly.

TIMG offers disaster recovery (DR) technologies designed for enterprises. We can mirror your network and initiate your servers at a secure remote data centre, allowing your business to continue operating even if your primary office is compromised due to events like fire or flood.

Yes. Our framework is certified to ISO 27001, ISO 9001 and ISO 14001, with records management practices aligned to ISO 30300 and physical storage meeting AS/NZS 1015 standards. Regular audits and documented procedures mean agencies always have clear visibility over how their information is being governed, well beyond what a standard tick-box compliance approach would deliver.

Quite a few. TIMG’s public sector offering covers legislation printing for Commonwealth and State governments, digitisation of case files, physical and digital storage, backup tape and vault services, eDiscovery, and data processing, all from secure facilities nationwide and all meeting relevant Australian and international standards.

We support our clients at every stage of the information management lifecycle, everything from the moment a record is created to the day it’s securely destroyed. Our services and solutions include cataloguing and sentencing, offsite storage, digitisation, tracking and retrieval, cloud and tape backup, disaster recovery planning, and certified destruction of documents, e-waste and digital media. We provide a complete solution, not a patchwork of separate services.

TIMG is a registered supplier across several Australian government procurement frameworks. Our products include office supplies and archive materials through to IT hardware, laptops, monitors, mobile phones and software. We also offer managed services including tape restoration, IP protection through escrow, and complete backup solutions.