Certn finds a responsive mail management partner in TIMG

Certn provides background screening and identity verification services. With its Australian team working remotely, the business needed a trusted partner to handle sensitive incoming mail. TIMG connects physical correspondence with its digital working environment through reliable mail collection, sorting and scanning.

The Challenge

For Certn’s Australian operation, security and accuracy were key considerations when reviewing potential providers. The team was looking for a service that could collect incoming mail, scan it and provide digital versions, with careful handling of the sensitive information involved.

Remote working added an important operational consideration. Physical correspondence continued to arrive, while the people who needed to use it worked remotely. Certn needed a reliable way to connect incoming paper mail with its team’s digital working environment. The requirement was straightforward, but its value depended on consistent delivery. Certn needed a provider that could take care of the physical mail and help keep things moving.

The Solution

TIMG supports Certn by collecting and sorting incoming mail, scanning it and providing digital versions for the team. It is a straightforward service built around how the team works, giving them access to their correspondence without having to handle the paper themselves.

Our support also extends to Certn’s broader mailing requirements. When the team needs assistance with requests at short notice, including IT equipment pickups, TIMG accommodates those needs. This flexibility has become a valued part of the relationship, giving Certn access to support for both its regular mail management and the additional tasks that arise during the course of business.

When Certn has needed to change the way things are done, we have made those changes without hesitation. Being accommodating matters to the team. They value a partner they can rely on as their requirements change, even at short notice.

The Outcome

Having TIMG sort and provide its mail as it arrives has streamlined Certn’s operations and improved turnaround times. The team can work with digital copies while we take care of the incoming paper.

The combination of consistent mail management, broader mailing support and a willingness to accommodate changes has given Certn confidence that its mail is in good hands. For TIMG, the partnership demonstrates the value of understanding how a customer works and providing practical, responsive support around that reality.