Case Studies, Information Management • 27/05/2025

Transforming Print and Mailroom Operations

CASE STUDY: Through the strategic partnership with TIMG, this law firm improved the flexibility and efficiency of their print and mailroom services. Transforming print and mailroom operations was seamless and effective.

2  Min Read
Author: TIMG
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CASE STUDY

Transforming Print and Mailroom Operations

Case Study Details

In the legal industry, efficiency and productivity are critical. This case study focuses on a forward-thinking international law firm, with 40 offices across 28 countries. This firm has always been at the forefront of adopting advanced technologies to streamline operations, improve productivity, reduce costs, and alleviate the daily managerial burdens. Their staff were fully behind transforming print and mailroom operations.

TIMG Solutions used

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Challenge: Transforming Print and Mailroom Operations

Committed to continuous improvement, the law firm undertook a comprehensive review of their in-house print room operations. The goal was to uncover hidden costs, optimise productivity, and enhance profitability. Despite partial outsourcing, the firm’s hybrid approach had led to inconsistent cost tracking and billing, exacerbating inefficiencies as mail and print room traffic increased without corresponding improvements in equipment or processes. This resulted in lower motivation, compensation discrepancies, and accountability issues among the team. 

Solution

Recognising the need for a more integrated approach, the firm decided to transition to a full-service model and TIMG was engaged. 

With TIMG, they were immediately able to access state-based print and mailroom supervisors who are not only trained and trusted but also reliable in securely handling high volumes of documents. Known for our market-leading services and ISO certification and accreditations, TIMG was also able to offer the client the use of JOTA2®, a proprietary job ordering and management software for real-time document tracking and 360-degree auditing capabilities. By managing all print and mailroom tasks 24/7, TIMG helped relieve the internal administration of the burden of day-to-day operations, allowing law firm staff to focus on their core business with confidence that their back-office operations were running efficiently and productively. 

Results

TIMG’s longstanding internal security policies ensure that all TIMG staff are fully police-checked, guaranteeing the strictest confidentiality and document security for clients. TIMG’s commitment to Corporate Social Responsibility also means using Australian paper with the highest recycled content, further supporting sustainable practices. 

Key Benefits of Full Commercialisation 

Enhanced Print Room Efficiencies: 

  • Copying 
  • Scanning 
  • Pagination 

Court and appeal book preparation 

  • Streamlined Mailroom Services: 
  • Sorting and distribution of correspondence 
  • Purchasing stationery 
  • Physical document management and delivery 
  • Data entry 
  • Coding incoming invoices  

Through the strategic partnership with TIMG, the law firm not only improved the flexibility and efficiency of their print and mailroom services but also enhanced cost recovery and reduced overall risk. This collaboration underscores the importance of quality information management and demonstrates how an industry-leading company like TIMG can elevate information governance to new heights. 

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