Virtual Mailroom and Scanning Services
We are helping our clients navigate the current COVID-19 disruption with our Virtual Mailroom Services. With an Australia-wide operational footprint, we’ll collect, scan, redirect and store your business mail and parcels.
TIMG Virtual Mailroom benefits
Managed Mailroom Services
Inbound Mail Services
All incoming mail will be collected from a PO Box/DX location by TIMG Operations staff. Once sorted and scanned, mail will be redirected back to a central email address nominated by your business. All hard copies will be securely stored by TIMG until further advice from your business. We will also scan the front and sender’s details on all Express Post, Registered Post, Parcels, Cheques and will take instruction on the distribution of these items.
Outbound Mail Services
All outgoing mail images will be provided by the Client for TIMG to print, fold/insert and deliver to posting locations (posting charges apply).
We will scan the consignment notes of all inbound parcels collected from your PO Box or DX location and will redirect all scanned notes to your central email address as proof of custody.
Parcel Delivery and Storage
In the event that business parcels are deemed non-essential, we will barcode and store parcels at our storage facilities until further notice (eg. office supplies). All parcels deemed ‘personal’ and belonging to individual members of staff, can be onforwarded to the original recipient via commercial courier.
The TIMG Virtual Mailroom Step by Step
Mail and Parcel Collection from PO Box
We will carry out daily collections of your inbound mail and parcels from your PO Box or DX location for secure transfer to our facilities.
Mail and Document preparation
Once onsite with TIMG, we will prepare all mail/documents, by removing staples, clips and binding and will order pages for scanning.
Our scanners have flexible functionality to suit a wide range of document types including; fragile pages, books, odd size pages and double-sided pages.
Once scanned, all digital copies will be redirected back to a central email address to be nominated by you. We can also deliver your scanned mail to you on a Hard Drive or USB.
Once your documents and records have been successfully digitised, we can offer you a number of storage options including, Archive Box Storage, Cloud Storage and Secure Vault Storage.
Secure Destruction Services
TIMG’s document destruction service is dedicated to keeping your business safe from any security threats resulting from discarded information. We provide a range of services for document destruction, from onsite secure bins through to bulk destruction of documents and records.
*Our delivery capacity is subject to State and Federal declarations relating to COVID-19 restrictions
Want to know more about our Virtual Mailroom Services?
Click here or call your local TIMG expert on 1300 548 787
Frequently asked Questions and Answers about Mail Room Services
Mail Room Services
That all depends on your requirements. Documents can be delivered back to you or they can be stored in our storage facility. Alternatively, if required, documents can temporarily be shelved pending future destruction. We will work with you to map out the process that best fits your business requirements.
Our primary output for scanned files is a searchable PDF but – in light of the need to turn your inbound mail around quickly under the current circumstance, we will simply scan your mail/documents and redirect the digital copies back to an agreed email address nominated by you.
Certainly. We are happy to collect index data for your documents to assist in filing them or searching them later. Much of this can be done automatically and where this is not possible, our data entry team will capture this manually on a per document basis. We can then provide this index data in an Excel file, CSV or any other format required.
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