Briefly, TIMG has been in the business of caring for our customers' mission critical data for 15 years. We provide solutions and excellent service that meet the disaster recovery (DR) and statutory needs of all kinds of businesses from mum and dad to multi-national corporates.
We certainly do. We are in every state and territory in Australia and have access to our sister company, Online Security in NZ.
Click here to see our full list of Accreditations
Businesses now, more than ever, need to control personal data and show they are using best practice to manage this data. Most self-store solutions do not meet the litmus test of ‘best practice’.
Definitely. Your data is securely stored in a remote backup server hosted within a corporate data centre using military-level encryption employed by most multi-national banks that require a high level of security.
All of your data is 256bit encrypted and compressed before being uploaded and stored on your backup server through a secure SSL channel. Encryption and decryption will only be done on your machine with the user's password, which will not be transmitted during uploading and downloading. Therefore, nobody else can read the files – not even us.
No, internet charges will not go up unless your ISP charges for uploads.
Each time a backup is run our backup server generates a report and emails you.
Our online backup supports essentially all common operating systems and databases, including Windows, Linux, Mac, NetWare, UNIX, Microsoft Exchange Server, Microsoft SQL Server, Lotus Notes/Domino, Oracle and MySQL.
We offer three main backup products:
Customised solutions to suit your business are also available.
Enquire about our DR technologies, designed for enterprise. We can mirror your network and start your servers at our remote data centre, enabling your business to keep on running – even if your office is wiped out.
Your computer consists of programs and data; you need to back up your data. As an example, you should backup your Microsoft Word documents but not the Microsoft Word program.
Backups are done at night when the computer system is not in use. The only exception is when you use continuous data protection (CDP). CDP transfers your files when you change them.
You choose how long we keep your files. Generally customers choose to keep files for one year, however long-term archiving options are available.
No problems! Deleted files remain in your backup storage for an interval that you choose, generally around 30 days.
Most business backups are completed within the hour. Since the backup program only sends the changes of each file, minimal time is taken.
A Network Attached Storage (NAS) box allows you to restore files quickly and easily. The only restore you will need to do from the customer webpage is if you lose your server and the NAS box.
We can send you an external hard drive to speed up your first backup.
You can restore files from your local NAS box or the secure customer logon page.
Unlike tape storage, file recovery is easy. Select the date and file you want to restore, enter your secure encryption key and download the file!
Our online backup solutions will copy your data to another hard drive and express ship it direct to your chosen address. Alternatively, you can download your data from our secure logon page.
We encourage the use of our product only because it is ‘fit for purpose’. Many cheaper brands fail almost upon pick up, so in effect it is a false economy as you may need to pay for a replacement. However as long as the box has full integrity, no you do not have to use our product.
Possibly we can be cheaper, however it is important to note the new privacy legislation, the requirements under it, and that self-store may not fulfil those requirements. We are happy to look at all options and come up with the best value proposition for any customer.
Not at all. Our software is able to handle any existing barcode. We simply import the data and scan away under the existing barcode. This makes any transition seamless, efficient and fast.
Depending on your location, as quickly as 60 minutes.
Firstly our people, they are “our people” not contractors. In fact, we rarely use contractors and our delivery team is fully trained in security and customer service. Secondly information management is what we do. Your records are safe with TIMG and your records handled by professionals. We are not a courier so records do not travel with general freight and they are secure throughout the transportation chain. Thirdly our systems and software give us the ability to deliver a robust performance every time and help streamline your archiving activities. Lastly we are always improving and making sure we offer the most up-to-date solutions for any of your records management requirements.
We’ve built systems and processes over the last 15 years to help our customers regain control of their archiving. Our software allows you to catalogue directly, therefore doing away with cumbersome spreadsheets. Everything from ordering products to archive requests can be done online, saving time and money.
We do not. We maintain full integrity of the process from pick up to delivery by using our own fully trained and vetted employees.
We use unmarked vehicles for security reasons. Each vehicle is managed and owned by TIMG to ensure service schedules are adhered to, reducing risk and breakdowns. We are not a courier so records do not travel with general freight; they are secure through the transportation chain.
Whether you store records onsite, in self-storage or with a storage company, we can provide hassle-free transition to our services.
There is nothing for you to do – we can take care of everything including packing, cataloguing, barcoding boxes and/or files, lodgement into storage and providing a detailed list of archives.
We’ll re-box records from damaged or crushed boxes and transpose the contents to the new boxes.
Our storage charges are almost always substantially lower than self-storage charges and you’ll have the added benefits of precise tracking and convenient and rapid retrieval and delivery of required files or boxes.
You have various options:
We provide specialised services tailored to the needs of file-intensive businesses including the legal and conveyancing, finance and healthcare professions.
Services are designed to ensure files are precisely tracked, securely stored and available on-demand.
We can take care of any or all aspects of file packing, barcoding, scanning, storage and eventual destruction in an entirely hassle-free process.
Yes – you’ll have access to your records via our web application, Coalesce™, to search, track, request and view scanned images of documents.
Yes - our web application, Coalesce provides storage of scanned images and other files for downloading or viewing on-demand by your authorised users.
Yes – we provide project-based scanning for archival purposes, plus ongoing scheduled scanning of current records as part of a time-critical Business Process Outsourcing (BPO) service.
Any type, from old reels to the latest technology in tapes and hard drives.
All of our vaults are temperature and humidity controlled. They are also equipped with Very Early Smoke Detection Apparatus (VESDA) and gas fire suppression systems in the unlikely event of a fire.
Not at all – our online software caters to all your management needs and is provided as part of the service. We offer full training onsite or offsite, at your convenience.
We understand disasters can happen any time, so our team is on call 24/7, including weekends and public holidays.
Not at all. Our software is compatible with any barcode.
There are a number of risks to your business by doing this. Firstly if for whatever reason you could not gain access to your site, you will not be able to instigate your DR plans.
Secondly if someone loses the tapes on the way home or their home is broken into, you have lost all the data compromising your entire business.
Lastly you are putting the responsibility of managing your mission critical data to your staff; is that fair to them?
By all means. We provide scanning services because many businesses find scanning their documents a cumbersome process. Additionally, most businesses only have access to lower grade scanners, which add a great deal of time and complexity to the process.
We use high-speed scanners and intelligent software to process the documents. Our team is also trained in both the scanning process and the relevant document preparation steps required – ensuring you get the best results. This way your staff can stick to the areas of the business that matter most.
That all depends on your requirements. Documents can be delivered back to you or they can be stored in our storage facility. Alternatively, if required, documents can temporarily be shelved pending future destruction.
We will work with you to map out the process that best fits your business requirements.
Scanning can take place either offsite (at a TIMG facility) or onsite. While our facility is highly secure, if your business policies demand that documents cannot leave your premises, our scanning operator(s) can bring the equipment to you and scan from your offices.
That is entirely up to you. If you require, all documents can be put back together exactly as they arrived (re-stapled, bound, etc.). If this is not required (for instance the documents will be archived or destroyed) we can leave them in their prepared state.
We will work with you to determine what best fits your business needs.
Certainly. We are happy to collect index data for your documents to assist in filing them or searching on them later. Much of this can be done automatically and where this is not possible, our data entry team will capture this manually on a per document basis. We can then provide this index data in an Excel file, CSV or any other format required.
Our primary output for scanned files is a searchable PDF. This includes optical character recognition (OCR) on the document text – meaning the contents can be searched. We can also output the scanned documents in other image formats as required.
When documents are hosted on TIMG servers, they are stored in such a way that only authorised personnel have access to them. When they are downloaded over the internet for access, it is over an encrypted channel – meaning no one else can intercept your data. This makes transmission of documents far more secure than email.
TIMG’s eFile solution provides an excellent way to organise your electronic files. They can be categorised with extensive metadata to allow for easy location and access. This resolves the issues around maintaining a complex file/folder structure across a number of servers.
This is no problem at all. We understand the circumstances of an organisation change over time. We will happily make all your files available to you on a media format of your choice.
Certainly! We tailor our workflow solutions around the needs of our individual customers. In addition to having standard solutions, we have a team of developers who can customise our solutions to the specific needs of your business – or build something completely new if need be. This can fit in as seamlessly as required with your existing processes or if preferred, we can assist you in streamlining those processes further.
Not at all. Any area of the business that has set processes can benefit from a workflow solution. This may include other departments such as HR, logistics, billing, administration, training – the list is virtually endless. We are happy to assist in mapping these processes for a more efficient workflow.